IMPROPER.
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Delivery & returns

Last updated: 28 October 2026

Where we deliver

We deliver to Croatia and the other 26 EU countries.

Delivery costs

The delivery cost is shown in the cart before you pay. We dispatch your order once payment is confirmed and you receive a tracking link by email. Delivery is made no later than 30 days from the order.

Right of withdrawal (14 days)

You can withdraw from your purchase within 14 days of receiving the goods, without giving a reason. Tell us by email at improper@dps.sbs or by post, for example using the form below, then send the goods back within 14 days of telling us. You pay the cost of returning the goods.

We refund the full amount, including the standard delivery cost, within 14 days of receiving your withdrawal notice. We may wait to refund until the goods are back with us or you have shown proof of sending them. The refund goes to the payment method you used.

Hygiene exception: perfumes are sealed goods that cannot be returned for health and hygiene reasons once unsealed. The right of withdrawal applies to products returned with the cellophane seal and packaging intact.

Faulty or wrong products

If a product arrives damaged, faulty or not as ordered, write to improper@dps.sbs within 2 months of noticing the fault, with your order number and a photo. We replace it or refund you and cover the return cost. Your statutory rights for non-conforming goods last 2 years from delivery.

Withdrawal form

To DPS.SBS j.d.o.o., Franje Krežme 16, 31000 Osijek, Croatia, improper@dps.sbs:
I hereby give notice that I withdraw from my contract for the following goods: ____
Ordered on / received on: ____
Name and address: ____
Signature (only if sent on paper) and date: ____